Transparent and time-based cancellation rules

This Cancellation Policy explains how booking cancellations and refunds are handled on the MITTI platform. The policy is designed to be clear, fair, and consistent for both travellers and hosts.

Platform-managed cancellations

MITTI manages booking payments and releases host payouts only after a stay is successfully completed. As a result, cancellation rules and refund calculations are enforced at the platform level.

Cancellation policy types

Each homestay listed on MITTI selects one of the following cancellation policy types. The applicable policy is displayed clearly before a booking is confirmed.

Flexible

• Cancel 7 days or more before check-in: Full refund
• Cancel less than 7 days before check-in: No refund

Moderate

• Cancel 14 days or more before check-in: Full refund
• Cancel 7 to 13 days before check-in: 50% refund
• Cancel less than 7 days before check-in: No refund

Strict

• Cancel 30 days or more before check-in: 50% refund
• Cancel less than 30 days before check-in: No refund

Refund processing

Refund amounts, where applicable, are calculated based on the selected cancellation policy and the time remaining before the scheduled check-in date. Refunds are processed through the original payment method.

Cancellations by hosts

If a host cancels a confirmed booking, travellers will be notified promptly and guided on the next steps based on the specific circumstances.

Academic context

MITTI is an academic project developed as part of a Bachelor of Science in Information Technology program. This policy represents intended platform behavior for demonstration and learning purposes.

Questions

For questions related to cancellations or refunds, users may reach out through the contact page.